MobileSentrix offers a remarkably simple and clear warranty policy on our parts, pre-owned devices, and all other products. Here is a brief overview of our warranty policy for different product types that we offer:
All of the replacement parts that we sell come with a lifetime warranty. This warranty gives our clients the peace of mind that when they are buying our parts, they can rest assured that if there are any issues that occur with the part in the future, they can return the part back to us and it will be covered under warranty. Provided that there is no internal or physical damage to the part. This warranty does not cover any Accidental Damage (damage caused by drops, impacts, improper installation techniques), Misuse (using the product for something other than its intended purpose), and Wear and Tear (natural degradation of materials over time).
All of the batteries that we sell come with a one-year warranty. This warranty covers any defects or issues that may occur with the battery within one year of purchase as long as there is no physical damage to the battery.
All of the tools and supplies that we carry come with a 30-day warranty (unless otherwise specified). If there are any manufacturing defects or issues with the tools that are identified within 30 days of purchase, the product can be returned back to us and it will be covered under warranty. The only exception in this case is physical damage to the product or excessive wear and tear that may have caused the defect.
All of our pre-owned devices come with a 60-day warranty. This warranty covers any defects or issues that may occur with a pre-owned device within 60 days of purchase. When returning the device for warranty, please ensure to remove any personal data, iCloud information, Google account information, or any other data on the device.
If any of the above-mentioned product types are returned to us and covered under warranty, we will issue a credit to your account based on the current selling price or the purchase price of the product, whichever is lower. You can also request the product to be exchanged and we will cover Ground shipping when shipping the exchanged part for free.
Unlike several other suppliers in this industry, we do not charge any restocking fees for returns even if the returned product is used. We want to keep things as streamlined and easy as possible for our clients and give them the peace of mind they expect when doing business with us.
With our warranty policy, you can rest assured that if you return a part to us that has been used, has scratches, smudges, or any other signs of wear and tear other than damage, we will cover the part for you. The same principle applies to the parts that are not needed. You can return any Not-Needed parts within the warranty period and receive a credit back on your account without any penalties or restocking fees. This is an additional service we offer to make sure our clients can stay confident when ordering without having to worry about taking any losses with unused parts.
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